Maninnpro Refund Policy
Due to the nature of our consulting, registration, and background screening services, Maninnpro enforces a structured refund policy. Once our team initiates work or expends administrative resources, certain fees become non-refundable.
1. General Refund Terms
Refunds will only be considered under specific conditions:
● Overpayment or accidental duplicate payments for a single service.
● Failure by Maninnpro to deliver the agreed-upon service due to internal operational failures (excluding third-party delays or regulatory rejections).
● Cancellation of a service request by the client before any processing, consultation, or administrative work has commenced.
2. Non-Refundable Services
The following services and scenarios are strictly non-refundable:
● MIE Approved Verification Solutions: Once a background screening, qualification validation, or credit check has been submitted to the relevant authorities or databases, the fee is fully consumed and non-refundable, regardless of the verification outcome.
● Company Registration Fees: Fees paid towards CIPC company registrations, name reservations, or cross-border expansions are non-refundable once the application has been lodged with the regulatory body.
● Consulting and Auditing Hours: Any billable hours already executed by our experts for compliance auditing, business consulting, or strategy mapping.
3. Training and Certification Cancellations
For clients enrolled in our internationally recognized training programs:
● Cancellations made 14+ days before the training date: Eligible for a full refund or free rescheduling.
● Cancellations made 7–13 days before the training date: Eligible for a 50% refund or a rescheduling fee.
● Cancellations made less than 7 days before the training date (or no-shows): Non-refundable.
4. How to Request a Refund
To request a refund for eligible services:
1. Submit a written request to admin@maninnpro.co.za including your invoice number, proof of payment, and the reason for the refund request.
2. Our finance team will review the request against our policy terms within 7 business days.
3. Approved refunds will be processed via electronic funds transfer (EFT) back to the original bank account used for payment within 14 business days of approval. We do not issue cash refunds.
Contact Us
For any questions regarding our Customer Care and Refund Policy, please contact us:
Maninnpro: Phone: +2765 984 8321| Email: support@maninnpro.co.za| Email: admin@maninnpro.co.za| Website: www.maninnpro.co.za
Address: 448 Welas Section, Verena D Verena 0458, South Africa